Return & Refund Policy
7-Day Return Policy — Simple, Secure & Transparent
⏱️ 7-Day Return Window
You have 7 calendar days from the date of delivery to request a return or exchange.
✅ Return Eligibility
To be eligible for a return, your item must meet the following conditions:
- Return request must be made within 7 days of delivery
- The product must be unused, undamaged, and in its original packaging
- All original tags, accessories, and packaging must be intact and included
- A valid proof of purchase (order number) must be provided
📹 IMPORTANT — Video Requirement
You MUST record a LIVE UNBOXING VIDEO while opening your parcel. Without a complete and clear unboxing video showing the condition of the item at the time of delivery, we will NOT be able to process your return claim.
📦 How to Return an Item
Follow these simple steps to initiate a return:
Record Unboxing Video 📹
Before opening the parcel, start recording a clear video showing the sealed packaging. Record the entire unboxing process.
Contact Us Within 7 Days 💬
Send us a message on WhatsApp at +92 314 2575128 with your order number and unboxing video.
Wait for Confirmation ✅
Our team will review your request and video within 24–48 hours and guide you with the return process.
Send the Item Back 🚚
Once approved, send the item back to the address provided by our team. Shipping charges may apply unless the return is due to our error.
Refund or Exchange 💰
Once we receive and inspect the item, your refund or exchange will be processed within 3–5 working days.
⚠️ Non-Returnable Items
The following items cannot be returned or exchanged:
- Personal care or hygiene items (for health & safety reasons)
- Items clearly marked as "Final Sale" or "Non-Returnable"
- Items returned after the 7-day window has passed
- Items that have been used, damaged, or show signs of wear
- Items returned without the original packaging, tags, or accessories
- Items returned without a valid unboxing video proof
💳 Refund Process
- Once your return is received and inspected, we will send you a notification
- Approved refunds will be processed within 3–5 working days
- Refunds will be sent to your original payment method or as mutually agreed
- Bank processing times may vary — usually 3–7 additional days
- Shipping and delivery charges are non-refundable unless the return is due to our error
🔧 Damaged or Wrong Item Received
If you receive a damaged, defective, or wrong item:
- 📹 Record the unboxing video — this is essential
- 📸 Take clear photos of the damaged item and packaging
- 📞 Contact us within 48 hours of delivery
- ✅ We will arrange a replacement or full refund at no extra cost to you
📞 Need Help?
If you have any questions about our Return Policy, please contact us:
Location: Karachi, Pakistan
Response Time: Within 24 hours
We're here to help! Thank you for shopping at WinPickStore.
Return & Refund Policy
7-Day Return Policy — Simple, Secure & Transparent
⏱️ 7-Day Return Window
You have 7 calendar days from the date of delivery to request a return or exchange.
✅ Return Eligibility
To be eligible for a return, your item must meet the following conditions:
- Return request must be made within 7 days of delivery
- The product must be unused, undamaged, and in its original packaging
- All original tags, accessories, and packaging must be intact and included
- A valid proof of purchase (order number) must be provided
📹 IMPORTANT — Video Requirement
You MUST record a LIVE UNBOXING VIDEO while opening your parcel. Without a complete and clear unboxing video showing the condition of the item at the time of delivery, we will NOT be able to process your return claim.
📦 How to Return an Item
Follow these simple steps to initiate a return:
Record Unboxing Video 📹
Before opening the parcel, start recording a clear video showing the sealed packaging. Record the entire unboxing process.
Contact Us Within 7 Days 💬
Send us a message on WhatsApp at +92 314 2575128 with your order number and unboxing video.
Wait for Confirmation ✅
Our team will review your request and video within 24–48 hours and guide you with the return process.
Send the Item Back 🚚
Once approved, send the item back to the address provided by our team. Shipping charges may apply unless the return is due to our error.
Refund or Exchange 💰
Once we receive and inspect the item, your refund or exchange will be processed within 3–5 working days.
⚠️ Non-Returnable Items
The following items cannot be returned or exchanged:
- Personal care or hygiene items (for health & safety reasons)
- Items clearly marked as "Final Sale" or "Non-Returnable"
- Items returned after the 7-day window has passed
- Items that have been used, damaged, or show signs of wear
- Items returned without the original packaging, tags, or accessories
- Items returned without a valid unboxing video proof
💳 Refund Process
- Once your return is received and inspected, we will send you a notification
- Approved refunds will be processed within 3–5 working days
- Refunds will be sent to your original payment method or as mutually agreed
- Bank processing times may vary — usually 3–7 additional days
- Shipping and delivery charges are non-refundable unless the return is due to our error
🔧 Damaged or Wrong Item Received
If you receive a damaged, defective, or wrong item:
- 📹 Record the unboxing video — this is essential
- 📸 Take clear photos of the damaged item and packaging
- 📞 Contact us within 48 hours of delivery
- ✅ We will arrange a replacement or full refund at no extra cost to you
📞 Need Help?
If you have any questions about our Return Policy, please contact us:
Location: Karachi, Pakistan
Response Time: Within 24 hours
We're here to help! Thank you for shopping at WinPickStore.